CANCELLATION POLICY

Pure Lash & Beauty is by appointment only, so your appointments are reserved exclusively for you. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. If you need to cancel or change your appointment time, we kindly ask for at least 24 hour notice before the scheduled appointment. Any appointment changes or cancellations with less than 24 hours notice will be charged 50% of the service scheduled. After 1 occurrence of failure to give 24 hours notice, all future appointments will need to be reserved with a credit card. Any appointments cancelled within less than 24 hours will result in a fee of half the amount of the service scheduled. Failure to give any notice, resulting in a no show for an appointment will result in the client being charged the full service cost. Please check with your artist as their policies may vary. Arriving on time for your scheduled appointment gives us the full opportunity to deliver the extraordinary results that we are committed to. We understand that unforeseen instances occur, however, your service will end at the time of your originally scheduled service & full payment for your service will be applied. A late arrival of 15 minutes or more may result in needing to be rescheduled & a full service fee will be applied.We allow a 15 minute grace period for late arrivals; following the grace period, we may not be able to accommodate the appointment, and the client remains liable for the time held for the service(s) booked.